Responsible Gaming
Gaming Should Be Entertainment, Not Income
At Mystake, we believe that online gaming should be an enjoyable form of entertainment only. Gambling should never be viewed as a way to earn money, pay bills, or solve financial problems. Please only gamble with money you can afford to lose, and always set realistic expectations about the outcomes of your play.
The house always has a mathematical advantage. No strategy or system can overcome this. If you find yourself chasing losses or gambling more than intended, it's time to seek support.
Age Verification
You must be 18 years of age or older (or the legal gambling age in your jurisdiction) to use Mystake. We take age verification seriously and conduct checks to ensure all players meet legal requirements. If you are under the legal age for gambling in the UK, you must not use our services.
Warning Signs of Problem Gambling
Do any of these apply to you? If so, you may be developing a gambling problem:
- Chasing Losses: Gambling more to try to recover money you've lost
- Hiding Gambling: Being secretive about how much you gamble or lying about it to friends and family
- Loss of Control: Gambling for longer periods or with larger amounts than planned
- Neglecting Responsibilities: Missing work, school, or family commitments due to gambling
- Financial Strain: Borrowing money, using credit cards, or facing financial difficulties because of gambling
- Mood Changes: Feeling anxious, irritable, or depressed when unable to gamble
- Escalation: Needing to gamble with increasing amounts to get the same excitement
- Failed Attempts to Quit: Repeatedly trying and failing to cut back or stop gambling
If you recognise any of these signs, please reach out for help immediately.
Self-Help Tools & Controls
Mystake provides several tools to help you maintain control of your gambling:
Deposit Limits
Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly). Once the limit is reached, you cannot deposit further funds until the period resets.
Loss Limits
Set a maximum amount you're willing to lose in a given time period. If you reach this limit, your account will be temporarily restricted from further play.
Reality Checks
Enable periodic reminders during your play sessions to help you keep track of time and spending. These notifications encourage you to take breaks and reflect on your gaming activity.
Self-Exclusion
If you feel you need to take a break from gambling, you can self-exclude from Mystake for a period you choose (minimum 24 hours). During self-exclusion, you cannot access your account or place bets. This is a powerful tool for those who need to step back.
To access these tools, visit your account settings on Mystake or contact our customer support team.
Support Organisations
If you or someone you know is struggling with gambling, confidential help is available from the following organisations:
United Kingdom
- GamCare – Free, confidential counselling and support. Telephone: 0808 8020 133 (24/7)
- GamStop – The National Self-Exclusion Scheme for online gambling in Great Britain. Allows you to self-exclude across multiple licensed operators at once.
- BeGambleAware – Information, advice, and support for problem gamblers and their families.
International Support
- Australia: Gambling Help Online
- Canada: Responsible Gambling Council
- United States: National Council on Problem Gambling – Helpline: 1-800-522-4700
- Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
All support services listed above are confidential, free, and staffed by trained professionals.
If You Need Help, Reach Out Today
There is no shame in seeking help for a gambling problem. Millions of people have successfully overcome gambling addiction with proper support. Whether you're concerned about your own habits or those of someone you care about, the organisations listed above are ready to help.
Don't wait—reach out to GamCare (0808 8020 133) or visit www.gamcare.org.uk today.
Your wellbeing is more important than any game.
Mystake is committed to promoting responsible gaming. If you have concerns about your gambling or that of others, please use the tools available to you or contact one of the support organisations above.